By Myra Norton on 5/28/2010 10:30 AM

Read to stop painting your house and start moving? A great primer from HBR:

This article from the January/February issues of the Harvard Business Review offers a wonderful exploration of what it takes to create a customer-centric organization. 

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By Myra Norton on 5/24/2010 6:40 AM

Don't paint your house to avoid moving...

I love that expression- it embodies the idea that we so often try to make superficial changes in our lives when what we really need is change at a much deeper level. 

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By Myra Norton on 5/20/2010 10:05 AM

This is a great article and video from Fast Company that has an interesting (and parhaps not too obvious) tie to human networks.  In it, Dan Heath of Made to Stick talks about the idea of scaling solutions rather than solving problems - something he calls "finding the bright spots."

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By Myra Norton on 5/11/2010 12:34 PM

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By Myra Norton on 5/7/2010 6:43 AM

This article from the latest McKinsey Quarterly struck a chord with me.  The authors' approach to dissecting "word of mouth" is clever and in my opinion, spot on.  In short, they identify three types of word-of-mouth: experiential, consequential, intentional. 

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